Returns & refunds

We want you to shop with confidence.

If you receive an item that is damaged, incorrect or has an issue, please contact us as soon as possible with your order details and supporting photographs where applicable.

For hygiene and safety reasons, certain beauty, fragrance, skincare and personal-care products may not be eligible for return once opened, used or unsealed.

Where a return is approved, we will provide instructions for the next steps.

Refunds, where applicable, will be processed using the original payment method after the returned item has been assessed.

Specific return eligibility may vary by product and applicable consumer-protection requirements.